Shipping policy
At Venom Scent, every order is handled with precision and care, just like the fragrances we craft. We understand how important it is to receive your order quickly and in perfect condition. That’s why we partner with reliable global couriers and fulfilment centres to ensure every package reaches you safely, no matter where you are in the world.
Our goal is to provide a smooth and transparent delivery experience, so you always know what to expect from the moment you place your order until your scent arrives at your door.
Processing Time
All orders are processed within 1–2 business days after payment is confirmed. During high-volume periods such as product launches, holidays, or sales events, order processing may take up few days but rest assured that the order will be shipped.
Orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking number.
Shipping Time & Delivery
Venom Scent ships worldwide. Delivery time depends on your location:
|
Customs, Duties & Taxes
We want your experience with Venom Scent to be completely stress-free.
That’s why we cover all customs fees, import duties, and taxes associated with your order — no hidden costs upon delivery.
Lost or Delayed Packages
If your order appears lost or delayed beyond the estimated delivery window, please contact us within 30 days from the shipment date.
We will assist you in investigating with the courier. In cases confirmed as lost, we will reship or refund your order.
Wrong or Incomplete Address
Please ensure your shipping details are accurate before checkout. Venom Scent is not responsible for lost or undelivered packages due to incorrect addresses provided by the customer.
If your order has not yet shipped, contact us immediately to update your address.
Order Cancellation
We understand that sometimes you may need to change or cancel your order.
You may request a cancellation within 2 hours of placing your order by contacting us at hello@venomscent.com.